FAQ 2019-02-19T19:06:31+00:00

Frequently Asked Questions

Is the Cambridge external exam obligatory? 2019-01-12T19:53:52+00:00
  • No, It is a personal decision.
Do I get homework? 2019-01-12T17:41:05+00:00
  • Yes, Homework is set after every class and it will be for at least an extra hour a day.
  • Written homework is usually at the weekends.
  • The homework is required to be completed.
Where are the classrooms? 2019-01-12T16:55:29+00:00
  • The language Web classrooms are located in the buildings of St Mary and St John the Divine church. We use the Balcony room and the Music room.
  • The address is St. Mary and St. John the Divine, Balham High Road, London SW12 9BS.
  • The classrooms are in Balham, 1 minute from the tube station.
Can I just turn-up at the classrooms? 2019-01-12T16:51:35+00:00
  • You can meet Hazel at the church location but by appointment ONLY.
  • Please email Hazel:  info@thelanguageweb.com to arrange an appointment
  • You must be registered to attend a lesson.
What if I don’t arrive in London until after the term starts? 2019-01-12T16:27:59+00:00
  • Discuss this with Hazel. You can still join the class, if there is availability.
Is there a social evening? 2019-01-12T16:27:24+00:00
  • Yes, once a term. The social evening is normally held early in the term, so that au pairs can meet fellow students from the other classes.
  • The next social evening is Friday 25th January 2019.
Do I get a certificate? 2019-01-12T16:21:51+00:00
  • Yes, at the end of each term an optional internal exam is set and then a certificate of attendance is provided.
Are the teachers qualified? 2019-01-12T16:19:17+00:00
  • Yes, all our teachers are qualified to teach English as a foreign language to adults and hold at least a CELTA qualification and a university degree.
Is there a half-term break? 2019-01-12T16:18:35+00:00
  • Yes, there is always a one-week half-term break in conjunction with most of the local schools.
  • If your children have a 2 week half-term then the teacher will send you notes and set you homework.
How do you communicate with the au pairs? 2019-01-12T16:14:02+00:00
  • Usually a WhatsApp group will be setup for the teacher and au pairs in the class.
  • There is a periodic Newsletter sent out during the term to keep you UpToDate with events.
Who do I ask if I need help or have a question? 2019-01-12T16:12:19+00:00
  • Ask your teacher in the first instance.
  • If the teacher is unable to help or you are not happy with the answer please email Hazel or speak to Hazel directly as soon as possible.
What other nationalities are in the class? 2019-01-12T16:08:51+00:00
  • The language Web has a wide range of mainly European au pairs but also occasionally au pairs from South America.
  • In 2018/2019 we have had au pairs from Spain, France, Italy, Germany, Austria, Sweden, Finland, Switzerland, The Czech Republic, Poland, Belgium, The Netherlands, Portugal, Hungary, Greece and Argentina.
Do I get a refund if I miss classes or leave early? 2019-01-12T16:07:39+00:00
  • No, refunds are not available if you have to miss a class; for example due to personal circumstances or illness.
Can I move up levels? 2019-01-12T16:06:22+00:00
  • Yes, most classes move to the next level at the beginning of the following term or when the level as a class is adequate.
  • A request to move levels mid-term will be at the discretion of Hazel and your teacher.
Can I take an exam? 2019-01-12T16:03:51+00:00
  • Yes, we will help you register for the Cambridge, which are held at exam centres all over London.
How does The language Web make contact with me? 2019-01-12T16:01:09+00:00
How do I get through the garden gate? 2019-01-12T15:59:53+00:00
  • The code changes on the 1st of every Month and the teacher will tell you what the code is.
What if I’m ill and I can’t attend the lesson? 2019-01-12T15:58:12+00:00
How do I pay? 2019-01-12T14:48:32+00:00
  • By Cash
  • By Bank transfer:
    Santander Bank
    Sort code: 09-01-29
    Account No: 0551308
    IBAN: GB42ABBY09012905513088
    SWIFT BIC: ABBYGB2LXXX
  • By cheque drawn on an UK bank – payable to “Hazel Clarke”
  • Money Transfer: Using Transferwise (see below)
When do I have to pay? 2019-01-12T14:45:47+00:00
  • The deposit of £30 is payable and is required to secure your place.
  • The term fee and registration (if applicable) are payable by the first lesson of the term.
  • The book fee is payable by the first lesson of the term.
Is The language Web insured? 2019-01-12T13:45:43+00:00
  • Yes, The language Web has combined liability insurance with James Hallam Limited.
What do you do with my personal data? 2019-01-12T13:44:12+00:00
  • We only use your data to contact you regarding matters concerning The language Web.
  • We store your name, email address, phone number and host family details.
  • We do not share your data with any 3rd party organisations.
I have already taken a test at another school. 2019-01-12T13:39:15+00:00
  • Each school has its own way of testing and The language Web uses a selected level test to ensure the au pair groups are well matched.
I can’t make the times on the timetable 2019-01-12T13:36:02+00:00
  • Please get in contact to discuss your requirements.
Do I have to buy a book? 2019-01-12T13:22:13+00:00
  • Yes, the course book will be provided at the beginning of the term.
  • The cost is £25 or £30 and will be included on your offer letter.
Can I bring my host children to class? 2019-01-12T13:20:31+00:00
  • No, this is due to insurance reasons.
How many students are in the class? 2019-01-12T13:00:53+00:00
  • There are a maximum of 12 au pairs in each class. There are normally 10 au pairs in a class, however sometimes an au pair joins late or leaves early during the term, so there may be 12 for some weeks.
Can I pay in installments? 2019-01-12T12:49:36+00:00

No, all fees are due before the first lesson of the term.

What is the term course fee? 2019-01-12T12:44:18+00:00

The course fee is for the au pair General English lessons and is £360 for 36 hours for a 12 week term.

What is the registration fee of £20 for? 2019-01-12T12:43:01+00:00

The registration fee is only paid once (per au pair) and covers the administration of your enrollment at The language Web.

What is the deposit of £30 for? 2019-01-12T12:40:14+00:00

The deposit payment is required to secure your place for the next term’s lessons and is non-refundable.

Can I get my deposit back? 2019-01-12T12:37:34+00:00

No, the deposit is non-refundable.

Can I join during the term? 2019-01-12T12:35:08+00:00

Yes, if there are places still available.

Still have a question?

The language Web in Balham